+1 864 406 9499
+1 732 962 8928
info@teleserviceusa.com

Inbound Call Center Services

The most important role of an organisation is to never miss out the client who comes forward to enquire the service or product. We provide a professionally dedicated service to keep your customers on track. The vendor who affords a quality product to his customers can maintain the same quality of service after purchase also. Either there may be customers looking for service help for a product or may appreciate the service provided, in that case teleserviceusa.com comes into picture.

We have well-versed infrastructure through which all your roles and responsibilities will be transferred to us. The calls can be routed through our medium and our agents are 24×7 ready to serve the best. We have a perfect analytics monitor to continuously look into the progress and meet the customer satisfaction Cent percent.

Key Features of Inbound Call Process –

Automatic Call Distribution (ACD)

Our advanced ACD technology allows Contact Centres to answer calls as they enter the Contact Centre, play some Welcome Message and intelligently route them to available agents based on the dialed number (DNIS), calling party identification (ANI), available agents, Agent Selection Algorithm or customized business rules. Inbound Agents can participate simultaneously in Outbound dialling to provide Blended support.

  • Universal Inbound/ Universal Queue
  • Unified Customer Contact History
  • Passive and On-Demand Call Recording
  • Call Monitoring
  • Call Barge-In
  • Managerial Dashboard
  • Call Transfer
  • IVR Call Routing
  • Integrates into existing Telephony Architecture
  • DNIS Routing
  • Disposition Administration