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Outbound Call Center Services

It has been a great challenge for the companies to contact the right customer at the right time. They have to maintain the data of customers who asks for a call back or may be busy at the time of calling. Almost 90% of the valid customer’s interest will go outdated if proper outsourcing is not provided. Here arises the teleserviceusa.com

We have a culturally developed CRM and a platform to wholeheartedly serve and excel your business. The Calling Mechanism we have can be the best alternative to all your manual dialling processes. The proper and curated outbound services can help you make a stiff bonding between your customers.

Key Features of Outbound Process – Manual/Auto/Preview/Predictive Dialler

teleserviceusa.com Outbound Service utilizes multiple Predictive, Preview, Progressive and Manual dialling options to manage pacing and compliance with regulations. Outbound Service operates a variety of campaign and list management strategies and ensures accurate voice, fax and answering machine detection. In addition, Outbound Service also provides Do Not Call List Management, Time Zone Management and Scheduled Call Back.

  • Outbound Media Blending ACD
  • Sophisticated and Adaptive Predictive Dialler
  • Web Call-back
  • Do Not Call List Management
  • Enterprise Class Relational Database
  • Call Monitoring
  • Call Barge-In
  • Call Detail Screen Pop-Ups
  • Call Back Scheduling
  • Advanced Desktop Scripting environment with Screen Pop-Ups for Call Guides
  • Campaign wise Music On Hold Messages
  • Answering Machine Detection
  • Multi-Number Dialling